Terms & Conditions

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F.A.Q

Frequently Asked Questions

Our Office : Home#66, Sant #1, New world Chamkar Doung, Dangkoa, Phnom Penh 120401, Cambodia.

We sell most kind of Public Hygiene products in Cambodia market. We supplied environmentally friendly products for the health and sanitation of people in Cambodia.

Mostly from Japan, and some from around the world.

We only Sell in Cambodia.

You can contact our Internal Team : 010 76 55 86 , 099 757 977 , 015 95 16 77 and feel free to ask any questions related to our product and services and/or consult with us about hygiene solution for your place/home.

When you make a booking and pays for online, we’ll send you the booking details and invoice to your email which registered account with our website.

Cash, Credit Cards, Paypal, Bank Transfer.


1. On Check out => Pay
2. On Product Delivered => Pay

3. On Due Date => Pay

4. Other Terms




You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact info@preksahygiene.com or Call 010 76 55 86 , 099 757 977 , 015 95 16 77.

You can also send your order to sales@preksahygiene.com. You can also order using calling via 010 76 55 86 , 099 757 977 , 015 95 16 77. Online ordering is preferred in most cases because by ordering online, you will save time, you will have easier payment process and all the information about the order will be accessible for you anytime.

We will send you the tracking code of the shipment when the parcel has been sent.

Delivery time will be confirmed on the order confirmation document. Normally, 1-2 working-day after the order is confirmed.

Delivery costs are dependent on your location and products on your order. *Customer in Phnom Penh: we offer free delivery if your order from 1 box (=3pcs) of Sanitizer or Hand Soaps. If QTY is smaller than 1 Box, customer needs to pay for delivery fee based on the location and standard delivery charges from (Grab or others).

You can return product in case of defective or damaged products, please contact us at sales@preksahygiene.com or Call : 010 76 55 86 , 099 757 977 , 015 95 16 77 to arrange a return or exchange. Please note, you will be responsible for all return shipping charges. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, the shipping fee will be deducted from your return to cover shipping charges.

All returns must be postmarked within 7 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached. To return an item, please contact our Team at 010 76 55 86 , 099 757 977 , 015 95 16 77, our team will inform you the return steps.

After receiving your return and inspecting the condition of your item, we will process your return. The return process will take at least 3 working days from the receipt of your item to process your return, exchange, or refund. Refunds may take 1-2 billing cycles to appear on your bank account or credit card statement. We will notify you by email when your return has been processed.

1. On Check out => Pay 
2. On Product Delivered => Pay
3. On Due Date => Pay
4. Other Terms.

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